Inside the Plant · Fort Lauderdale, FL
Five steps, done in order, on every rug that enters the plant — whether it’s a dealer’s silk piece or a property manager’s lobby runner. Here’s exactly what happens between pickup and return.
Step by step
Fiber, construction, and condition are logged, and dyes are tested for stability with a meter and a towel check. Problems get flagged to your account — with a firm figure — before anything else happens.
Dry soil is driven out of the foundation mechanically. A rug can hold pounds of grit below the pile line; wet it first and you’re washing mud deeper in.
Face and back are shampooed — because soil and odor live in the backing too. Products are biodegradable, eco-safe, and hypoallergenic. No bleach, no harsh chemistry, no batch-dipping.
A thorough rinse flushes soil and residue out of the pile, then centrifugal spinning extracts the water so the rug leaves the wash floor damp, not soaked.
Racked in controlled airflow until the foundation is dry — the step South Florida humidity punishes if you rush it — then checked over once more and wrapped for return.
The hard cases
Trade partners mostly send us the jobs they can’t — or shouldn’t — do on site. These categories get their own handling, and their own honest quote at intake:
Low-moisture handling and gentle chemistry. Viscose especially is unforgiving — it gets treated like the fragile fiber it is.
Rugs that fail the dye test are washed cold, fast, and controlled, with dye-lock steps — not run through the standard lane and hoped for.
Flood and leak rugs are dried, treated, and evaluated honestly — including the times the honest answer is that the rug is gone.
Urine salts sit in the foundation, not the pile. These rugs get soaking and deodorizing beyond the standard wash — scoped at evaluation, no promises we can’t keep.
Years of traffic, or a rug too big for anyone’s van — the plant floor and equipment are sized for both.
Curtains, blinds, outdoor cushions, yacht carpets, boat covers, custom mattresses, tapestry — evaluated the same way.
An honest note
Some rugs come off the truck and fail the evaluation: dry rot in the foundation, dyes that will not hold, damage that a wash would finish off.
Washing those rugs anyway would earn us a fee and cost you a client.
So we don’t. You get the finding, the reason, and the options — before any work.
Sometimes the right call is a repair first. Sometimes it’s cleaning a section to test. Sometimes it’s telling your client the honest truth that the rug’s useful life is over. You’ll have what you need to make that call credibly.
See it work
One rug is enough to see the difference in what comes back. Trade terms and pickup routes are confirmed before we collect it.
Repairs come up at evaluation too — see repairs & restoration. Every figure is confirmed before work begins.